Terms of sale
PREAMBLE
The company IT COLLECTION SAS with a capital of 100,000 euros, whose head office is located at 3 rue de siam in Paris 75016 (France), registered with the RCS of Paris under the number 831 344 061, has for activity the creation, the realization and the commercial use of the RECC PARIS brand.
These General Conditions of Sale are intended to define the rules applicable in the context of the sale of products branded RECC PARIS (hereinafter "the product (s)") on the site, between the company IT COLLECTION and any person major physical person, non-commercial, having the legal capacity to contract, exclusively domiciled in the countries delivered by www.recc-paris.com (hereinafter "the Customer") purchasing a product on the site.
For the application of the present, it is agreed that the customer and IT COLLECTION will be collectively referred to as the "Parties" and individually referred to as the "Party".
These T & Cs. govern without restriction the sales of products made by IT COLLECTION on behalf of RECC PARIS from the site. IT COLLECTION reserves the right to modify these T & Cs at any time. by posting a new version on the site. The C.G.V. applicable are those in force on the site on the date the customer places the order; it being specified that any order for a product offered on the site implies the customer's full acceptance of the T & Cs. in force at the time of ordering.
Article 1: object
These T & Cs. are intended to define the conditions under which the products are marketed by IT COLLECTION to the customer. They thus regulate the various stages of realization of the sale since the placing of the order by the customer.
Article 2-Products
The products offered for sale by IT COLLECTION under the name of RECC PARIS are those appearing on the site on the day of consultation by the customer. Each product is the subject of a descriptive sheet which, in addition to the photograph, will contain: The price, the sizes and colors available, the composition as well as the particular characteristics. Minimal differences between a product and its photograph may exist, depending in particular on the resolution and the definition of the colors of the user screen. IT COLLECTION undertakes to deliver products that meet the requirements in force relating to the safety and health of persons in accordance with European provisions, and in particular the legislation on regulated chemicals.
Article 3-Price
Prices are indicated in euros for the French version of the site and in USD for the English version. Prices are inclusive of all taxes, excluding delivery costs; it being specified that the V.A.T. is that in force on metropolitan French territory on the day of the validation of the order. The delivery costs are communicated to the customer on the summary of the order before the validation of the latter and are expressed inclusive of all taxes. These costs are the responsibility of the customer and are invoiced in addition to the sale price of the products, they are offered from 120 € TTC purchase in Metropolitan France exclusively. For all deliveries, outside metropolitan France, the customer must pay the local taxes required by the country of delivery. The transfer of the risks of loss and deterioration of the products will be carried out after delivery and reception of the products by the customer. We reserve the right to modify our prices at any time but we undertake to apply the prices indicated on the site at the time of ordering. We inform you that in the event of display of an incorrect price, obviously derisory (low price), whatever the reason (computer bug, manual error, technical error), the order - even validated by us - will be canceled, which we will inform you as soon as possible. You will then be able, if you wish, to reorder your order at the corrected and exact price.
Article 4-Order and payment of products
-4.1 Ordering
The customer materializes his order by completing the following 5 steps
Step 1: the customer selects the chosen products and adds them to his first basket after selecting the desired size and color. The basket located at the top right of the screen informs the customer that he has taken the selections into account by indicating the number of products it contains.
Step 2: the customer checks the contents of his basket by clicking on "order" in order to have access to the summary of his order. The customer can then modify his order "product, size, quantity". The total amount including tax of the order, distinguishing on the one hand the price due for the products, and on the other hand the delivery costs, is then indicated in the summary.
Step 3: once the order has been verified and if necessary modified, the customer validates his basket in order to finalize his order by clicking again on "order". If the customer has an advantage code, reserved for the best customers, he must enter it in the space provided for this purpose before being able to benefit from it.
Step 4: Entering the delivery and billing details by the customer
All fields are required to complete the order; it being specified that unless the customer indicates otherwise, the billing address will automatically be the same as the delivery address. If the customer has already placed an order on the site, he has a customer account. In such a case, he will identify himself only with his e-mail address and password. The customer then checks all the information and clicks on "validate" to continue with his order.
Step 5: enter bank details
The customer will then access the secure payment screen of the partner of IT COLLECTION as specified in article 4.3 below. Payment is made online by credit card and Paypal only. The customer must enter his bank card number, its validity date as well as the 3 numbers of the visual cryptogram on the back of his card. If payment is accepted, the customer will be redirected to an order confirmation screen on the site. In the event of payment failure, the customer will have up to 3 attempts to re-enter their bank details. At the end of the 3rd refusal, the customer will be redirected on the site to a screen indicating the refusal of payment. The customer will then be invited to contact RECC PARIS customer service to find out the reasons and together find a solution to finalize the customer's order.
-4.2 Order confirmation
As soon as the customer has accepted payment, the customer will receive an email confirming his order, and summarizing all the items ordered, the billing and delivery address as well as the delivery date. The validation of the order by the customer and the order confirmation sent to the customer by e-mail by IT COLLECTION under the name of RECC PARIS following the acceptance of payment constituting the conclusion of a sales contract between the parties and acceptance of the T & Cs. The customer having placed an order will have the possibility of printing his invoice by connecting to the site in the space "order follow-up" provided for this purpose. IT COLLECTION reserves the right not to validate the order in the event of:
• abnormal or abusive complaints,
• abnormal orders with regard to the quantities ordered,
• abnormal or abusive exchanges and returns,
• existing dispute with the client
The customer service of the RECC PARIS site is available to the customer for any questions relating to his order. Customer service is available by email: customer@recc-paris.com.
-4.3 Payment
The price of the products purchased is payable in cash, in full on the day the order is placed by the customer. Payment is made online by credit card (credit card, Visa, Mastercard) or Paypal when the customer confirms the order. The request for authorization to debit the card is made at the time of validation of the order on the site, except in the event of unavailability of the servers. IT COLLECTION reserves the right to proceed with a direct debit authorization request in the event that the first could not be completed due to server unavailability. In the event of a payment default, an incorrect address or any other problem on the customer's account, IT COLLECTION reserves the right to block the customer's order until the problem is resolved. In the event of fraudulent use of his bank card on the site, the customer is invited to contact customer service at customer@recc-paris.com. IT COLLECTION implements all the necessary means to ensure the confidentiality and security of the banking data transmitted on the site. The site is equipped with an online payment security system allowing you to encrypt your bank details. Payment information is transmitted according to the highest security standards. The transmission of your bank details is guaranteed by our partner: MONETICO. All information exchanged to process the payment is encrypted using SSL protocol. This data cannot be detected, intercepted or used by third parties. At no time does the client's financial data pass through the IT COLLECTION computer system. MONETICO checks that the connection with the client's browser is secure before sending the payment form to the banking institution that performs the financial transaction. MONETICO being a technical service provider, it does not take charge of disputes related to orders which are processed directly by customer service as specified above or, where applicable, by the customer's bank.
-4.4 Order archiving
The order confirmation is recorded in the records of IT COLLECTION, which are themselves kept on a reliable and durable medium. The customer accepts that the order confirmation is considered as proof of the contractual relations between the parties.
Article 5-Delivery
RECC PARIS will deliver the orders accompanied by a delivery slip within a maximum of 6 working days for delivery to mainland France and 20 working days to any other destination, from the day following payment. of the order. Any order registered on the site from Monday to Friday before 1 p.m. will be processed the same day; after 1 p.m. it will be processed the next day. All orders placed on Friday after 1 p.m., Saturday and Sunday will be processed the following Monday; it being specified that the order placed on a public holiday will be processed the following day. If the delivery time is exceeded, not justified by a case of force majeure, the customer may request the resolution of the sale and obtain within a maximum period of 30 days the reimbursement of the sums paid on the occasion of the sale. For orders outside France, when the package intended for export reaches its destination, the recipient will be responsible for paying the taxes or customs duties that apply to the country of destination. Local authorities can provide you with useful information.
Article 6-Receipt of the order-Complaint-Return
1 / Guarantee of conformity - Guarantee of hidden defects
The customer is required to check the conformity of the products received in execution of his order at the time of delivery. Any anomaly concerning the delivery such as:
• damaged packages,
• missing products,
• deteriorated products,
• products not conforming to the order,
Must be notified within the legal deadlines following receipt of the order. This notification will be sent to the customer service of the RECC PARIS site either:
• by registered mail, by writing to the following address: IT COLLECTION - 3 rue de Siam - 75116 Paris.
• by email to customer@recc-paris.com
After this period and unless there is a hidden defect, no complaint will be accepted by IT COLLECTION, the products then being deemed to be compliant. For any return of non-compliant product, the customer must respect the following procedure:
• the customer must attach to his package the return slip from customer service mentioning the assigned return number
• the products must be returned either in their original packaging or in packaging protecting the product against any deterioration, with their labeling and any accessories allowing their new marketing, to the following address: IT COLLECTION c / o KAIROS LOGISTIQUE - RECC PARIS - 17/21, rue de la ferme St Ladre - Entrepot CIE - 95470 St Witz - France
• the risks and costs of return are the sole responsibility of the customer.
When the non-conformity has been noted, IT COLLECTION will offer the customer the reimbursement of the price of the order (price of the products and delivery costs) as well as the costs of returning the non-conforming product, at the latest within 30 days from the date of dispatch of the notification of confirmation of non-compliance by the site's customer service. In the event of a refund, IT COLLECTION will reimburse all of the products made compliant, as well as the shipping costs incurred, with the exception of taxes and customs paid by the customer upon delivery. Cash on delivery returns are not accepted. Upon receipt of a non-compliant item, IT COLLECTION bears the cost of return postage.
When the Customer acts as a legal guarantee of conformity, he:
has a period of two (2) years from the issuance of the item concerned to act; and
may choose between repair and replacement of the item concerned, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code.
When the non-conformity has been noted, IT COLLECTION will offer the Customer the reimbursement of the price of the order (price of (or) item (s) and delivery costs) as well as the return costs of (or) non-compliant item (s), at the latest within sixty (60) days from the date of dispatch of the notification of the confirmation of the non-compliance by Customer service.
Regarding the reimbursement of return costs, IT COLLECTION refers to the price list displayed by La Poste on March 1 of the current year (Colissimo delivery without registered mail). The Customer must send proof of the return costs incurred to Customer Service, by email or by post (above-mentioned address).
In the event of abnormal or abusive complaints, IT COLLECTION may refuse to serve a subsequent order.
This warranty does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the items.
In any event, the above provisions do not exclude the application of the legal guarantee against hidden defects of articles 1641 and following of the Civil Code, in accordance with the provisions of article L. 217-4 of the Code of consumption. In this case, he can choose between the termination of the sale and a reduction of the sale price in accordance with article 1644 of the Civil Code.
The Customer may exercise these guarantees by sending his request to Customer Service at the following address:
IT COLLECTION - 3 RUE DE SIAM - 75116 PARIS
Or by email to the following address: customer@recc-paris.com
2 / Amicable settlement of disputes
Under Article L. 612-1 of the Consumer Code "Every consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable termination of the dispute between him and a professional".
Disputes falling within the scope of Article L. 612-1 of the Consumer Code are disputes defined in Article L. 611-1 of the Consumer Code, namely disputes of a contractual nature, relating to on the execution of a contract of sale or supply of services, between a consumer and a professional.
The text covers national disputes and cross-border disputes.
Pursuant to the aforementioned articles and in accordance with the regulations in force, for any difficulty, IT COLLECTION invites the Customer to contact it beforehand at the following address:
IT COLLECTION - 3 RUE DE SIAM - 75116 PARIS
Or by email to the following address: customer@recc-paris.com
In the year following the Client's request to IT COLLECTION services, in application of article R. 616-1 of the Consumer Code, the Client may have his request examined by a mediator whose contact details are indicated below. below, knowing that a dispute can only be examined, with some exceptions, by a single mediator:
Mediation and Arbitration Center - CMAP
http://www.cmap.fr
For any cross-border dispute:
European Consumer Center France:
europe-consommateurs.eu
The Customer may, at his expense, be assisted by counsel.
Article- 7 Right of withdrawal
The customer has a period of 14 days from the date of receipt of his order to return the products ordered without justification or penalty. For any return under the right of withdrawal, the procedure below must be fully respected:
The customer must attach to his package the return slip from customer service mentioning the assigned return number. The products must be returned in their original packaging, with their label and any accessories, in impeccable condition to: IT COLLECTION c / o KAIROS LOGISTIQUE - RECC PARIS - 17/21, rue de la ferme St Ladre - Entrepôt CIE - 95470 St Witz - France. The risks and costs of return are the sole responsibility of the customer. Subject to the conditions recalled above, IT COLLECTION will refund the amount including VAT of the order to the customer (product price and delivery costs) excluding return costs. The customer's bank account will be credited with the said amount within 30 days of receipt of the products by IT COLLECTION.
Article- 8 Personal data
PRIVACY POLICY
The company IT COLLECTION (as defined in article 1 below), carrying out its activities under the RECC brand, offers high-end ready-to-wear items and accessories for sale on its website www.recc -paris.com.
In order to offer, sell and deliver its products, IT COLLECTION collects personal data from users of its website.
The purpose of this privacy policy is to inform users of the means implemented to collect, consult, process and store users' personal data.
IT COLLECTION, as data controller, undertakes to comply with the provisions of Regulation (EU) 2016/679 of April 27, 2016 on the protection of personal data.
The customer is informed that certain data must be collected by IT COLLECTION in order to be able to perform its services. If the customer does not wish to communicate this data, IT COLLECTION will not be able to perform its services.
This confidentiality policy ("Policy") may be modified at any time by IT COLLECTION, in particular in order to comply with all regulatory, jurisprudential, editorial or technical developments. The user must refer before any navigation to the latest version of the Policy.
1. The Data Controller
The data controller, who collects personal data and implements data processing is:
IT COLLECTION, a simplified joint stock company with a capital of 100,000 €, registered in the Paris Trade and Companies Register under number 831344064, whose registered office is at 3 rue de Siam (75116) France,
2. Collection of personal data
IT COLLECTION collects the personal data of users on the website www.recc-paris.com.
The personal data that may be collected are as follows:
- user account data: namely the data that the User provides when creating an account by completing the registration form (first name, last name, billing and delivery postal addresses, email address, number mobile phone, password for connection to the customer account);
- personal data of the user when he enters them in his customer account: date of birth, size of clothes and shoes;
- transaction data: refers to the data that the user provides when making purchases, information relating to orders made and returns such as their telephone number, address, e-mail address and information relating to their means of payment;
- exchanges made with customer service;
- data relating to navigation: refers to the data that the Publisher collects during the User's navigation on the Sites and the Applications such as in particular the date and time of the connection and / or navigation, the type of browser , the language of the browser, its IP address, location data and geolocation.
Data relating to means of payment (bank card number, expiration date, authorization number, security code) are collected directly by our providers Monetico and Paypal.
Third party providers of applications, tools, gadgets and plug-ins on our website and mobile application, as well as the networks on which we publish editorial and promotional content (such as Facebook and Instagram) may also use automated, linked means. interests and context, to collect user data (interactions with functions and profiling of online activity). This data is collected directly by these service providers and / or third parties and is subject to their policy. To the extent permitted by applicable law, IT COLLECTION is not responsible for the practices of these service providers and third parties.
Certain services may be altered or inaccessible without consent to the collection of the data mentioned in this Privacy Policy.
3. Purposes of the collection of personal data
The Data collected as part of the use of the site is processed in order to meet the purposes described in the table below.
The regulations in force protect the privacy of users and require any controller to be able to justify a legitimate basis for said processing. The regulations thus provide among the legal bases for processing:
- the performance of a contract to which the data subject is a party, such as a sales contract. Thus certain personal data of the customer are necessary to deliver the good, to manage the customer account and to carry out returns;
- compliance with a legal obligation, in particular accounting by keeping invoices;
- the prior consent of the person concerned;
- the legitimate interest of the data controller, while respecting the rights and freedoms of users. Thus, improving the customer experience or preventing fraud may justify data collection.
|
Purposes of processing |
Use of data |
Legal basis for processing |
| Management of orders and sales of goods and provision of services; management of complaints, retractions and product returns | Use of data to provide products and services (shopping cart and orders; sale, return and refund of purchased products) | The execution of a contract concluded between the client and the professional |
| Carrying out transactions, in particular payment | Our payment providers (Monetico and Paypal) use the information relating to the means of payment when making the payment for each order. This data can also be used for the prevention of fraud during the payment of the order and / or management of unpaid bills after order. | The execution of a contract concluded between the client and the professional |
| Creation and management of the customer account | The personal data of a customer registered on the website are used (email address, password) |
- The execution of a contract concluded between the client and the professional - Compliance with a legal obligation |
| Deliveries of ordered products | Personal data (contact details, email address) are used to ensure deliveries | The execution of a contract concluded between the client and the professional |
| Administer the website and fight against fraud | Personal data (cookies) to update and enrich Our Website and to fight against internet fraud. | |
| After-sales service: exchanges with customer service | Personal data is used to interact with customers. As such, exchanges between customer service and the customer made by phone or chat can be recorded in order to improve the quality of service. The customer can object to it at any time | The execution of a contract concluded between the client and the professional |
| Participation in special events (such as contests, games, prize draws, offers) and participation in the loyalty program excluding online gambling and games subject to the approval of the Regulatory Authority of Online games | Personal data is used, including purchase information, to administer participation in various special events, as well as the loyalty program. |
- The execution of a contract concluded between the client and the professional (game rules) - The legitimate interest of the data controller in order to offer privileged offers. |
| Operate, evaluate and improve products and services and the user experience (in particular to develop new products and services, analyze the customer base; perform data analysis, accounting and auditing), profiling. | Personal data is used to evaluate and improve products and services, and to improve the customer experience, products and services offered by IT COLLECTION, through statistical operations and analysis of anonymized customer behavior, and measure website and mobile application traffic | The legitimate interest of the data controller in order to offer products and services tailored to customer needs |
| Send newsletters and privileged offers on the condition that the user ticks the box expressing his acceptance, provided for this purpose, when registering for the Services | Personal data is used to inform customers of our products and services and to personalize the products offered on social networks. | The legitimate interest of the data controller in order to offer products and services tailored to customer needs |
| Fulfill the obligations arising from any contracts or agreements binding IT COLLECTION to its customers | Personal data is used to inform customers of our products and services and to personalize the products offered on social networks. | The legitimate interest of the controller in order to offer products and services tailored to customer needs and consent (checkbox) |
| Analyze website visits and their frequencies, audience measurements, studies, statistics, surveys (cookies) and improve the user experience on the website and mobile application | Personal data, including cookies, is collected to understand the use of the Website and the mobile application | The legitimate interest of the data controller in order to offer products and services tailored to customer needs |
IT COLLECTION does not share any personal data for commercial purposes with third parties.
The user has the option to modify his personal data and withdraw his consent at any time by logging into his customer account.
4. Service providers with access to users' personal data
The personal data collected is transmitted to IT COLLECTION service providers, who can process it on behalf of IT COLLECTION (subcontractors) and / or their own account (data recipients).
The recipients of the data are:
- Monetico and Paypal, payment providers
- any police or administrative authority in the context of judicial requisitions concerning the fight against fraud
- customs services and providers in the event of delivery abroad.
IT COLLECTION's subcontractors may have access to the data collected for:
- preparation, shipping of orders and return of products
- improving the content of sites and mobile applications
- the operations of technical maintenance and development of the website, the mobile application and the internal applications of IT COLLECTION, including the entities that execute the orders and ensure the web hosting, the storage of information, the suppliers of email services, as well as analysis and tag management services, such as Google Analytics.
For more details on these analysis services and the methods of opposition, we invite you to visit the following sites: - https://support.google.com/analytics/answer/6004245
- Google Analytics: https://support.google.com/analytics/answer/6004245?hl=fr
5. User rights over their personal data
In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the RECC website has the right to exercise the following rights:
- A right to access, rectify and delete the data collected,
- A right to oppose the processing of their data
- A right to limit processing,
- A right to the portability of the data collected
- May formulate directives relating to the storage, erasure and communication of his personal data after his death in accordance with Article 40-1 of Law 78-17 of January 6, 1978
Finally, if IT COLLECTION detects a personal data breach likely to create a high risk for the rights and freedoms of its users, it undertakes to inform the users concerned as soon as possible.
The user can exercise all of these rights by logging into their customer area, by contacting customer service at customer@recc-paris.com or by regular mail to IT COLLECTION - 3 RUE DE SIAM - 75116 Paris, France.
The user must imperatively attach proof of identity to his request.
In the event of no response or unsatisfactory response, the user can contact the supervisory authority of his country of residence, for France, the CNIL: https://www.cnil.fr/
6. Data retention period
User data will not be kept beyond the period strictly necessary for the purposes pursued as stated herein and in accordance with the regulations and applicable laws. In this regard, the data used for prospecting purposes may be kept for a maximum period of 3 years from the closure of the user's account or the last contact of the prospect concerned. User data is erased when the retention periods expire. However, the data may be archived beyond the durations provided for the needs of research, observation, and prosecution of criminal offenses with the sole purpose of allowing, as needs, the provision of these data to judicial authority.
Archiving implies that this data will be anonymized and will no longer be available online, but will be extracted and stored on an autonomous and secure medium.
7. Security measures for personal data collected
As data controller, IT COLLECTION undertakes to take all necessary precautions to preserve the security and confidentiality of data and in particular to prevent them from being altered, distorted or unauthorized third parties. access.
IT COLLECTION has entered into service contracts with partners who have significant expertise in the field of data protection.
All data is hosted in France or in the European Union.
8. Social networks
RECC's official Facebook and Instagram accounts can allow users to post their content. The user is informed that the content published on these social networks can be seen by any third party, and that increased vigilance is required of users when they provide certain personal data on these sites or applications such as financial data, an address or any sensitive data. IT COLLECTION is in no way responsible for any damage caused by third parties as a result of or resulting from the publication of their personal data by users.
9. Links to third party sites
The website may provide links to sites, applications and services other than those of IT COLLECTION which may be operated by third-party companies.
IT COLLECTION is not responsible for the processing of personal data by these third-party sites. The user should consult the personal data protection policies.
10. The data protection officer
The data protection officer or person in charge of personal data of IT COLLECTION ensures compliance with the regulations and rules in force, and must in particular establish a register of personal data processing activities.
The user can contact the data protection officer or personal data manager of IT COLLECTION at customer@recc-paris.com.
Article- 9 Cookies
In order to process the customer's order and in order to better understand their needs and to personalize the services offered on the site, IT COLLECTION uses cookies. The cookie is a computer file, stored on the disk of the client's microcomputer, the purpose of which is to signal his passage through the site. The cookies memorize the customer's visit time on the site, his identity and the contents of his basket. Once disconnected from the site, this information is stored for 30 days before being permanently erased. The customer can oppose the registration of cookies by configuring his internet browser. He then loses all personalization of the service offered to him on the site.
Article- 10 Limitation of liability
Placing an order on the site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, queries or information transfers, the risks of cut, the risks of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet network. IT COLLECTION can not be held responsible for any direct or indirect damage resulting from misuse or incident related to the use of the computer, internet access, maintenance or malfunction of servers, the telephone line or any other technical connection, the connection of the customer to the site being made under his full responsibility.
Article- 11 Force majeure
In the event of the occurrence of an event of force majeure preventing the execution of these GTCS, IT COLLECTION informs the Customer within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Expressly, are considered as force majeure or fortuitous event, in addition to those usually retained by the case law of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other industrial actions or disputes. commercial, civil disturbance, insurrection, war, act of terrorism, inclement weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, government restrictions or legal, legal or regulatory changes in the forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal performance of the contractual relationship. All the obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of IT COLLECTION or the Customer without compensation on either side. Failure to pay by the Customer cannot be justified by a case of force majeure.
Article- 12 Applicable law
If any of the terms of these T & Cs were declared null, illegal or unenforceable by a court decision, the other provisions of the T & Cs will remain in force. The C.G.V. are executed in accordance with French law. In the event of litigation, the customer should apply as a priority to IT COLLECTION to obtain an amicable solution and in the absence of an agreement, the ordinary courts will have sole jurisdiction.