FAQ

On acceptance of your payment, you will be redirected to a payment confirmation page. You will then receive a confirmation email that summarizes the details of your order. If you have not received this email, please check your spam folder. If so, please contact our service department with the date and amount of the order.

Check that your order has been processed by logging into your RECC PARIS account. You will find the status of your order in your order history. By clicking on the tracking number of your order you will be redirected to the website of the service provider you have chosen to track your package. If after 10 business days you have not received anything, contact our customer service with your tracking number.

After receiving the confirmation email of your order you cannot cancel it. However, it will be possible for you to return the items after receipt for a refund. The return costs will then be at your charge.

In case of receiving a wrong item please contact our customer service indicating your order number and the problem encountered, we will then give you a return number to allow you to proceed with it.

Check the condition of your package. If it is damaged, send a photo to customer service for the opening of an investigation with the provider. If your package is not damaged and you are missing a part please contact our customer service.

RECC pays the greatest attention to the quality of its products. However, if there is a defect, we invite you to report the problem upon receipt of the product by sending a photo to our customer service. If the product is validated as defective by the customer service, we will send you a free return form. RECC Paris will pay for the return shipping. We will send you a replacement part of the ordered item as soon as we receive your defective item. In the event that the item is no longer in stock, we will refund you immediately.

Not necessarily.

You have the option to enter your email address in the field at the bottom of the page under the heading "Receive our invitations."

Log in to your account. In the "Information" section uncheck "I subscribe."

Each product is delivered under tissue paper, in a gift bag without price tag, so it will make a great gift. To do this, you must indicate the delivery address different from the billing address.

You can also choose to offer one of our gift cards thus leaving the recipient the choice of their present. Our gift cards do not have an expiration date.

If the item you want is out of stock but scheduled to be restocked, you will have the opportunity to pre-order it by clicking in the product sheet "pre-order", then let us guide you to payment.

RECC PARIS is present at Galeries Lafayette in Paris Haussmann, Paris Beaugrenelle, Marseille, Nice Massena, Metz, Luxembourg

To use your discount code: log into your account. The discount code will be requested in the shopping cart of your order.

We accept payments via Paypal, credit card, Visa and Mastercard.

Once your order is validated and after authorization from your bank, your account will be debited.

Payment is 100% secure. Transactions made on www.recc-paris.com are secured by the payment system of our partner Monetico. All information exchanged to process the payment is encrypted using SSL protocol. This data cannot be detected, intercepted or used by third parties. It is not stored on our computer systems. When you are asked to enter your credit card number, you can check with your browser that you are in a secure zone. These areas are identifiable by the address that begins with https and by a closed padlock or a key at the bottom of your browser. For your security, the Monetico system verifies that the connection with your browser is secure before sending your financial data. Monetico is a service provider, and does not handle order disputes. These must be settled directly with RECC or with your bank. Moreover, we have the 3D secure which allows us to avoid fraud by verifying the identity of the owner of the credit card. In addition to the credit card number, the expiration date of the card and the three-digit security code (printed on the back of the card), we will ask you to enter a password, your date of birth or a dynamic one-time code.

If the credit card payment worked and you did not receive an order confirmation email within 5 minutes of placing your order, check to make sure the email is not in your email spam file. Bank verification sometimes takes a little longer (security procedures) which means the order is not immediately authorized and must be manually validated.

No banking information is stored on our site. Your banking information is entered directly into the secure server of our partner Monetico. The banking information you give, encrypted on your own computer, will never circulate unencrypted on the Internet.

By email to customer@recc-paris.com